An extension
of your team.
Always on. Always there.
Ori answers your customers 24/7 across phone, web chat, email and WhatsApp — using live information from Ordorite. It answers questions, takes action and involves your team when needed, so your customers always get a reply.
Ori
LiveHi, I'm Ori — your OrdoIQ assistant. How can I help you today?
AI Voice
24/7 telephone support, with natural conversation
Web Chat
Real-time answers on your website
Replies and follow-up handled for you
Two-way messaging on the app customers already use
Everything your customers need. Powered by OrdoIQ.
Ori works directly with your Ordorite platform, so it understands your products, orders, stock, deliveries and policies. It handles the routine volume around the clock — more than a chatbot.
24/7 customer service
So your customers can always reach you.
Answer Customer Questions
- Opening hours
- Product information
- Policies & warranties
- Returns & exchanges
- Store & service queries
- Pricing and promotions
Access Live Ordorite Data
- Order status updates
- Stock availability
- Customer details
- Supplier information
- Delivery schedules
- Outstanding balances
- Shopify / online order lookup
Take Action
- Book or change deliveries
- Send payment links
- Create service tickets
- Arrange callbacks
- Update customer details
- Add items to existing orders
Smart Escalation
- Escalate complex queries
- Handover with full context
- Create tickets automatically
- Notify your team instantly
- Two-way communication
- Improve response times
How a conversation runs
Four steps. One decision.
Whatever the channel, Ori checks the customer's record in Ordorite first. If it can answer or act, it does. If not, your team picks up with the conversation, the customer's details and a ticket already in place.
Your customer gets in touch
By phone, web chat, email or WhatsApp — whatever suits them, at any hour.
Ori checks their Ordorite record
Orders, stock, deliveries and balances — pulled live from your platform.
Ori answers or takes action
Answers the question, books the delivery, sends the payment link, opens the ticket.
Your team steps in when needed
Complex queries are handed over with full context and a ticket already in place.
Beyond answering
Ori reaches out, too.
Because Ori sees every order in Ordorite, it doesn't just wait for customers to get in touch. It acts ahead of them across the whole journey.
Get paid and deliver first time
Sends the balance with a payment link before delivery, confirms or rebooks the slot the day before, and tells customers first when a supplier date changes.
Cash in before the van leaves, fewer wasted delivery runs.
Win the sale
Follows up open quotes and showroom enquiries, answers stock and price questions, and books visits and design appointments — even after hours.
More enquiries turned into orders.
Keep customers after the sale
Takes damage claims with photos and opens service tickets, asks happy customers for a Google review, and brings past customers back with timely offers.
Faster claims, better reviews, more repeat business.
Back up your team
Lets store and warehouse staff ask about any order by voice or chat — and get an answer in seconds, without digging through screens.
Answers in seconds, not screens.
Why Ordorite?
Ori is built into the Ordorite platform, so it understands your business from the very first conversation.
Real data from Ordorite
Answers come from your live orders, stock and deliveries — not a generic script.
Built for furniture retail
Made by the team behind the platform voted Best Retail Software Supplier (Furniture) by Interiors Monthly readers five years running.
Efficiency without headcount
Routine enquiries are handled without adding staff, day or night.
Happier customers, stronger loyalty
Every customer gets an answer, whenever they get in touch.
See Ori answer your customers' real questions.
Book a demo and we'll show Ori answering live — against your own Ordorite data.
Or call us — Ori might answer first.